Foothills Dental Group Policy

At Foothills Dental Group, we are committed to providing the highest standard of dental care while ensuring a positive and comfortable experience for all our patients. To maintain a safe and welcoming environment, we have established the following clinic policies:

Patient-Centered Care: Our focus is on you, the patient. We will listen attentively to your concerns and dental needs, and tailor our treatments to meet your specific requirements.
Respect and Courtesy: We treat every patient with respect, dignity, and courtesy. Our team is dedicated to creating a friendly and empathetic atmosphere, ensuring you feel valued and well-cared for during your visits.
Appointment Scheduling: To better serve you, we encourage all patients to schedule appointments in advance. This helps us manage our schedule efficiently and reduces waiting times.
Appointment Reminders: We understand that life can get busy. To help you remember your scheduled appointments, we provide reminders through email or phone calls.
Late Arrivals: We strive to maintain punctual appointments for all our patients. If you arrive late for your scheduled appointment, we will do our best to accommodate you, but in some cases, we may need to reschedule to ensure sufficient time for your treatment.
Cancellations and Rescheduling: If you need to cancel or reschedule an appointment, we kindly request Two 2 business days notice. This allows us to offer the time slot to another patient in need of dental care. any change for an appointment with less than two business days notice will be subject to $50 short notice cancellation fee per treatment hour.
Dental Emergencies: For dental emergencies during our regular business hours, please contact us immediately at 403-289-5140, and we will make every effort to provide you with prompt care.
Patient Confidentiality: Your privacy is of utmost importance to us. We adhere to strict patient confidentiality and privacy regulations to protect your personal information.
Financial Policies: We believe in transparent communication regarding treatment costs and payment options. Our team will discuss the financial aspects of your dental care, including insurance coverage and available payment plans, to help you make informed decisions.
Infection Control and Safety: We maintain rigorous infection control protocols and follow industry-standard safety measures to ensure a clean and sterile environment for all our patients and staff.
Continuing Education: Our dental team is committed to staying updated with the latest advancements in dentistry through continuing education. This allows us to offer you the most effective and innovative dental treatments.
Feedback and Reviews: We value your feedback as it helps us improve our services. We encourage you to share your experience with us, and we are always here to address any concerns you may have.

By adhering to these clinic policies, we aim to provide exceptional dental care and foster lasting relationships with our patients. Should you have any questions or require further clarification on our policies, please don't hesitate to reach out to our friendly team.

Payment Options

At Foothills Dental Group, we strive to make the payment process convenient and straightforward for our valued patients. We offer various payment options to accommodate your needs:

Insurance Coverage: We accept most dental insurance plans and will gladly assist you in understanding your coverage and benefits. Our knowledgeable team will work with your insurance provider to maximize your benefits and minimize out-of-pocket expenses.
Flexible Financing: For treatments not fully covered by insurance, we offer flexible financing options trough a third party. Our team can help you explore suitable payment plans, allowing you to receive the dental care you need while managing your budget effectively.
Major Credit Cards: We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, for your convenience. Using credit cards for payment offers a secure and hassle-free transaction process.
Debit Cards: You can also make payments using your debit card. Simply provide your card information, and we will process the payment securely.
Cash Payments: For patients who prefer traditional payment methods, we accept cash payments at our clinic.
Checks: Personal checks are also accepted as a form of payment. Please make checks payable to "Foothills Dental Group."
e-Transfer Payments: For added convenience, we offer e-Transfer payment options. Simply send you e-Transfer to info@foothillsdental.ca

Our team is dedicated to providing transparent and upfront communication regarding treatment costs, insurance coverage, and payment options. If you have any questions or concerns about payments, our friendly staff will be happy to assist you.

At Foothills Dental Group, your oral health is our priority, and we are committed to delivering exceptional dental care while ensuring a seamless payment experience. We look forward to serving you and your family with the highest level of care and professionalism.

CODE OF CONDUCT

- Code of Conduct

At Foothills Dental Group we do our best to provide the highest level of service to achieve our patients’ satisfaction; however, our clinic has zero tolerance to the following:

• Disrespectful comments, harassment or abuse (verbal or physical) towards any of our patients or staff members.

• Any sarcastic or discouraging comments.

• Any discourteous behaviors'.

• Any discrimination or racism against our patients or staff members will result in immediate cancellation of all/any future appointments.

• Any inappropriate language as this is a family practice and inappropriate language can bother our staff ‚ patients ‚ and their families.